Will you be our new Training & Quality Manager?


Title: Training and Quality Manager
Location: Epilepsy Ireland Head Office, Crumlin, Dublin 12. Temporary remote working is currently in place and the organisation expects to introduce a hybrid model in 2022.
Travel: There is a requirement for regional travel in this post
Hours of Work: 35 per week
Reporting to: CEO
Terms: Permanent post with six-month probation period. Salary commensurate with experience

About Epilepsy Ireland

Epilepsy Ireland was established in 1966 and is the national organisation working for people with epilepsy and their families. Our vision is to achieve a society where no person's life is limited by epilepsy. Our work encompasses:

  • Information, training and support services for people with epilepsy and their families, delivered from head office in Dublin and 10 regional offices
  • Education and training for health professionals
  • Raising awareness and improving public understanding of epilepsy
  • Advocating on behalf of people with epilepsy
  • Funding and supporting epilepsy research

See epilepsy.ie for more information on the organisation and our activities.


Role Summary


Reporting to the CEO, the Training and Quality Manager is a vital role in our organisation and will be pivotal to our efforts to consolidate, develop and expand the training offered by Epilepsy Ireland for a range of diverse audiences including professionals in allied health & education settings and people with epilepsy & their families.


Epilepsy Ireland delivers an accredited Epilepsy Awareness and the Administration of Emergency Medication (Buccal Midazolam) programme, as well as associated refresher training to those working in education and healthcare settings. Managing and developing this programme is a key aspect of the role. The successful candidate will also deliver training sessions (in-person/ online) as part of a wider team of trainers that includes our Community Resource Officers and contracted trainers.

The Training and Quality Manager will also lead on the development and on-going management of Epilepsy Ireland’s e-learning platform which will host a range of epilepsy education and self-management modules aimed at supporting people with epilepsy and parents of children with epilepsy.

Epilepsy Ireland currently maintains the Improving Quality (IQ) Foundation quality assurance standard for community and voluntary organisations. The Training and Quality Manager will be responsible for maintaining the organisation’s compliance with this standard, and/or with any other quality assurance frameworks or activities that may be implemented within the organisation.

The Training and Quality Manager will be responsible for devising an internal training strategy and will support the Management Team to implement.


Specific Roles and Responsibilities

Epilepsy Awareness and the Administration of Emergency Medication (Buccal Midazolam) programme

  • Promote and create an awareness of the programme. Develop and implement strategies to grow provision of the programme and ensure that Epilepsy Ireland remains the leading provider of this training nationally.
  • Manage the day-to-day smooth running of the programme including scheduling, attendance, certification, record keeping, payments, evaluations etc.
  • Link with Quarriers UK to maintain the quality, relevance and impact of the programme, programme materials, and their compliance with all relevant guidelines, licences and standards. Ensure that programme content is updated and revised as necessary and that training is delivered to a consistently high standard.
  • Achieve and maintain Train The Trainer accreditation for the delivery of the programme and ensure that all Epilepsy Ireland staff providing the training maintain accreditation.
  • Deliver training to trainees as required, as part of The Epilepsy Ireland training delivery team, which includes EI’s Community Resource Officers (CROs) and any contracted trainers.
  • Work with the CRO team to maximise local opportunities in delivering the programme.
  • Recruit, manage and supervise external trainers as required.

E-learning programme

  • Work with the Director of Service to identify online training, education and self-management requirements of people with epilepsy and their families.
  • Lead on the development and ongoing maintenance of e-learning modules to meet identified needs.
  • Manage and monitor the ongoing delivery of e-learning programmes.
  • Work with internal and external stakeholders to raise awareness of the modules and grow engagement with the e-learning platform.
  • Develop strategies for the ongoing development and continuous improvement of our e-learning offering.

General Training Responsibilities

  • Promote and create an awareness of Epilepsy Ireland’s suite of training activities to a wide range of audiences.
  • Identify new training provision opportunities for the organisation and develop appropriate training packages to meet identified needs.
  • Secure and maintain relevant accreditation for education and training programmes (may include CPD points / accreditation)
  • Deliver training and information sessions on epilepsy awareness to external stakeholders.
  • Undertake and provide ongoing professional training support, advice and guidance to the wider staff team.
  • Advise CEO and management team on training issues, policies and procedures.
  • Develop and provide professional expertise and knowledge, keeping up to date with developments in the field of epilepsy.
  • Prepare and manage the Training department’s annual budget.

Quality Assurance

  • Maintain processes, procedures and documentation to ensure Epilepsy Ireland’s continued compliance with the Improving Quality (IQ) Foundation level quality assurance system.
  • Continually review and improve internal processes to ensure the most effective and efficient service is delivered.
  • Lead on Epilepsy Ireland’s goal of achieving the IQ Progression Level (and/or any other standards that may be adopted) and maintain compliance with standard thereafter.
  • Implement a quality monitoring, evaluation and improvement system across the organisation.
  • Lead on preparations for quality audits and act as the point of contact with quality assessors.
  • Advise other members of management team on quality assurance issues and make recommendations to mitigate risks and threats to our commitment to quality. Share best practice and work with management team and staff on implementing changes to practices as required.
  • Advise CEO and Board of Directors of relevant quality assurance actions, initiatives or frameworks relevant to the work of the organisation.
  • Champion and communicate the importance of quality assurance at all levels across the organisation.

Internal Training

  • Develop an internal training and development strategy.
  • Work with the Management Team to identify and implement training and development needs as required for staff and volunteers of the organisation.
  • Develop a new staff induction programme.
  • Ensure statutory training requirements are met.

General Responsibilities

  • Maintain records relating to all aspects of the role.
  • Produce clear written reports, data/activity records and programme evaluation as required.
  • Report incidents and accidents as appropriate. Maintain vigilance of Health, Safety and Welfare risks in the workplace and bring any concerns to the attention to the Health & Safety Officer. Assist in ensuring that the requirements of the Health & Safety at Work Act are implemented.
  • Be familiar with and adhere to the Epilepsy Ireland’s policies and procedures.
  • Engage with audit processes as required.
  • Participate in Epilepsy Irelands performance management system and engage in regular supervision and appraisal
  • Participate in relevant training and development courses as agreed with line manager.
  • Demonstrate a commitment to the work of Epilepsy Ireland and carry out the work of the organisation in an efficient and effective manner.
  • Uphold the reputation of the organisation and represent Epilepsy Ireland in a professional manner.
  • Carry out all other reasonable duties as directed by line manager.


The above is a guide to the nature of the work required. It is not wholly comprehensive or restrictive. This job description will be reviewed in line with the organisation’s needs.

Role Requirements


  • Relevant 3rd level qualification (for example, Nursing, Teaching, Applied Social Care, Adult Education, Youth/ Community/ Education/ Training equivalent). Work directly related to epilepsy education and knowledge/ experience of epilepsy will be an advantage.
  • Experience of designing, delivering and managing training programmes geared to the needs of a wide range of groups, for example health, education or community settings.
  • Excellent written and verbal communication skills.
  • Excellent co-ordination, project management, presentation and administration skills
  • Flexibility and adaptability and to be able work as part of a wider team.


  • Experience of developing and delivering healthcare-related programmes
  • Train the Trainer qualification in a relevant filed or discipline
  • A strong awareness of epilepsy
  • Experience and knowledge of Quality standards systems and their implementation.
  • Experience of e-Learning / LMS systems
  • An understanding of the non-profit sector
  • Full clean driving license


Please send your Curriculum Vitae with a covering letter explaining why you wish to apply for the position and highlighting your relevant skills and experience to Cathy Powell at cpowell@epilepsy.ie Please use the reference ‘Training and Quality Manager’ when applying.

The closing date and time for receipt of applications is 4pm on Tuesday, 18th January 2022.

Shortlisting will apply and will be based on the information contained in the CV and covering letter.

First interviews will be in late January or early February. The first interview may reduce the initial short list and remaining candidates may be invited for a second interview.

The role will be subject to Garda vetting, qualification and reference checks.

Epilepsy Ireland is an equal opportunities employer.

Canvassing will disqualify.

Downloadable Resources: