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Epilepsy Ireland are recruiting for a Receptionist / Administration Assistant to join our busy team! More details on the role are below:

Title: Receptionist / Administration Assistant

Location: Epilepsy Ireland Head Office, 249 Crumlin Road, Dublin 12
Hours of Work: Monday to Friday 9.00am-5.00pm

Organisation Description:

Epilepsy Ireland was established in 1966 and is the national organisation working for people with epilepsy and their families. Our vision is to achieve a society where no person's life is limited by epilepsy. Our work encompasses:

  • Information, training and support services for people with epilepsy and their families delivered from head office in Dublin and 10 regional offices
  • Education and training for health professionals
  • Raising awareness and improving public understanding of epilepsy
  • Advocating on behalf of people with epilepsy
  • Funding and supporting epilepsy research


  • Managing a busy reception and telephone lines
  • Answering general queries from members, service users and the public in a friendly, helpful and professional manner; directing queries to appropriate team members, taking and delivering messages
  • Meeting and greeting service users & visitors to head office; maintain visitor log book
  • Managing diary system/ arranging appointments
  • Administration support including but not limited to; typing, data input, filing, photocopying, assistance with compiling reports and statistical information
  • Assisting with processing membership payments, and input on our CRM system
  • Preparing and sending out Information packs/ literature as requested
  • Processing incoming mail
  • Preparing the post/ parcels for collection
  • Preparing meeting room including refreshments
  • Keeping the front office, meeting room & hall area neat and tidy at all times
  • Upkeep of franking machine, photocopier, bin collection etc.
  • Ensuring Kitchen supplies, stationery, general supplies etc. are stocked
  • Assist at Internal and external conferences/events with registrations, preparing conference packs etc.,
  • Work flexibly as a member of the team
  • Maintain confidentiality regarding all aspects of the business of Epilepsy Ireland and all those involved with the organisation as staff or as members/service users
  • Any other duties that may be reasonably expected as part of the role


The successful applicant for this post will have:

  • A minimum education level of Leaving Certificate standard is expected. A relevant qualification e.g. Business/Office Administration will be a distinct advantage.
  • Minimum 2 years’ experience working in a reception/ administration setting preferably with some experience of the voluntary sector
  • Strong IT skills including Microsoft Office, CRM systems, and ability to use general office equipment
  • Fluent English, both written and oral
  • Well-developed interpersonal and communication skills, both face to face and on the telephone
  • Ability to listen and empathise with those experiencing personal difficulties
  • Flexible, enthusiastic attitude and ability to work on own initiative. Willingness to learn and undertake new tasks
  • Ability to work individually and as part of a team
  • Strong organisational skills,
  • Ability to problem solve, and deliver work to a high standard and to work to tight deadlines
  • Strong accuracy and attention to detail
  • Ability to multitask, manage time and work in a busy environment
  • Demonstrate a commitment to the work of Epilepsy Ireland
  • To uphold the reputation of the organisation and represent Epilepsy in in a professional manner

This is a full-time role with occasional out of hours’ work required

The post will be permanent following the successful completion of a six –month probation period. 5% employer employer pension contribution following the completion of the probation period. There are 22 days Annual Leave.

To apply:

Please send your Curriculum Vitae with a covering letter explaining why you wish to apply for the position and highlighting your relevant skills and experience to Ashley Butler at abutler@epilepsy.ie. Please use the Reference Receptionist/Administration Assistant in the subject line when applying, or by post to Ashley Butler, Epilepsy Ireland, 249 Crumlin Road, Dublin 12.

The closing date for applications is 5pm on 28th February 2020

For the moment, we do not require the assistance of recruitment agencies.

By applying for this position you are giving Epilepsy Ireland consent to have your personal data stored which will be retained for the purpose of this position only

Epilepsy Ireland is an Equal Opportunities Employer