PQASSO Approved

PQASSO or Practical Quality Assurance System for Small Organisations is a quality assurance system and quality mark for charitable organizations. Epilepsy Ireland first received PQASSO certification in January 2015 and this was re-confirmed for a further 3 years in 2018.

The quality system comprises 12 specific standards and almost 100 individual indicators which must be met in order to receive certification:

  • Governance
  • Planning
  • Leadership and management
  • User-centred service
  • Managing people
  • Learning and development
  • Managing money
  • Managing resources
  • External communications
  • Working with others
  • Assessing outcomes and impact

Charities that have implemented PQASSO can demonstrate:

  • more effective and efficient organisational systems and procedures
  • better quality of service for users
  • better communication and increased motivation among staff, board members and volunteers
  • greater credibility and legitimacy with funders
  • new perspectives and ways of working
  • organisational learning
  • continuous improvement.